Privacy Policy

Effective Date: September 16, 2025

Bixgate ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our services, including through our APIs and platform available at bixgate.com.

1. Information We Collect

• Account Information: When you register for an account, we collect basic business details, contact data, and KYB documents (where applicable).
• API Usage Data: We log request metadata, IP addresses, and API keys for security and monitoring purposes.
• Transaction Information: Details of wallet creation, sub-user operations, deposits, withdrawals, and webhook events.
• Cookies & Tracking: We may use cookies for session management and platform analytics.

2. How We Use Your Information

• To operate and improve our services.
• To fulfill service requests such as wallet generation, deposits, and webhook events.
• To comply with legal obligations including AML, KYC/KYB, and financial regulations.
• To secure your account, including enforcement of Two-Factor Authentication (2FA) for withdrawals.

3. Data Security

We implement industry-standard encryption and secure architecture to protect your data. Withdrawal operations are only permitted when 2FA is enabled on the account. Users are responsible for maintaining the confidentiality of their API keys, HMAC secrets, and credentials.

4. Data Retention

We retain personal and usage data for as long as your account is active or as needed to comply with our legal obligations.

5. Sharing of Information

We do not sell or rent your information. We may share data with:

• Regulatory bodies if required by law.
• Third-party infrastructure providers under strict data agreements.

6. Your Rights

You may request to access, update, or delete your information by contacting [email protected].

7. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.